Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
great location
friendly staff
limited space
lack of explanation
7.6/10
Very good
Rooms
7.7
Location
8.5
Service
7.8
Dining
7.8
Guest reviews
7.6/10
based on 6 reviews
8.3
8.3/10 based on 1083 reviews
Jackie
United Kingdom,
March
2024
8.6/10
I had a wonderful stay at this hotel! The rooms were packed with furniture, had heated boot warmers, and offered exceptional views of the Matterhorn. The location is fantastic with a view of the Matterhorn, but there were some service hiccups to be aware of. The dining experience was great, especially with the Matterhorn view during breakfast.
Rooms
9.0
My room on the ground floor was comfortable and equipped with heated boot warmers. The views of the Matterhorn were truly exceptional. I loved the location!
Service
7.0
The service was friendly overall, but there were some issues with communication about cab fares. It would have been better if everything was clearer from the start.
Location
9.0
The hotel is in a prime location, especially for skiing enthusiasts. Being only 50 meters from the Matterhorn Express lift was super convenient for me.
Dining
9.0
The dining experience was a hit with a wide selection of items and great espresso. The view of the Matterhorn during breakfast was a major plus.
Facilities
9.0
The facilities were top-notch and well-maintained. Everything I needed for a comfortable stay was readily available.
Gavin
United Kingdom,
March
2024
8.6/10
The hotel has an unbeatable location, just a few meters away from the main ski lift, with very good interior quality and comfortable beds. The service was efficient and friendly. The dining experience was top-notch with a variety of dishes available every day. One downside was the lack of explanation of facilities provided by the staff.
Rooms
8.0
The rooms, though tiny, are clean and comfortable. The space is limited, especially with ski equipment, but the beds are cozy.
Service
9.0
The staff was really friendly and very efficient. However, there was some confusion regarding payment for services.
Location
10.0
The hotel's location is ideal, being just a few meters away from the main ski lift, making it one of the best in Zermatt.
Dining
9.0
The dining experience was excellent, offering a variety of dishes including made-to-order eggs. A great start to the day!
Facilities
7.0
The facilities were good overall, but the explanation provided was lacking. Some room for improvement there.
great location
limited space
Henry
United States,
January
2024
7.8/10
My stay at the hotel was a mix of positives and negatives. The rooms, though small and crowded, had superb views of the Matterhorn but were a bit shabby with outdated amenities. The service was exceptional, with caring and friendly staff going above and beyond to assist us. The location, perfect for winter holidays, was ideal for skiing but seemed understaffed at times. The dining experience, while limited, surprised me with its delicious offerings. Overall, a decent stay with some room for improvement in certain areas.
Rooms
7.0
The rooms, despite being small and crowded, offered stunning views of the Matterhorn. The decor was a bit shabby, and some amenities were outdated.
Service
9.0
The service was exceptional with very caring and friendly staff who were attentive to our needs.
Location
8.0
The hotel's location was perfect for a winter holiday, being very close to ski lifts and transportation hubs.
Dining
7.0
The dining options, while limited, surprised me with their rich and delicious offerings.
Facilities
8.0
The hotel offered a variety of facilities and services that enhanced our stay.
David
United States,
December
2023
7.4/10
The hotel's location near the gondola and offering a unique experience alongside the ropeway was great. The rooms, although comfortable, showed signs of wear and tear, especially the bathroom. Service was friendly, although occasionally brusque. Dining had a good selection, and the facilities were decent. However, the location had no towels and needed upkeep, which was a downside.
Rooms
7.0
The rooms were comfortable but showed signs of being tired, especially the bathroom.
Service
8.0
The service was friendly overall, though sometimes a bit brusque.
Location
7.0
The location near the gondola and ropeway was unique, but the place lacked towels and needed maintenance.
Dining
8.0
The dining had a good selection, but improvements could be made.
Facilities
7.0
Decent facilities were available.
Vernon
United Kingdom,
October
2023
7.2/10
The hotel rooms are comfortable but could use some renovation, feeling a bit tired. Despite the small and crowded feel, they offer a cozy stay. The evening warmth might require open windows for comfort. The service is friendly, albeit intrusive at times. The location is convenient for skiing but may involve a walk back from town. The dining experience is satisfactory but not exceptional.
Rooms
7.0
The rooms are comfortable even if small, and for a 4-star hotel, they look a bit tired. The bathroom lacked a proper shower.
Service
7.0
The service is friendly, and the staff seem to have many repeat customers from around the globe. They can be overly familiar, entering rooms without warning.
Location
8.0
The hotel is conveniently located near the slopes, the ski shop, and the cable car to Matterhorn. It's a bit of a walk back from town but close to the village center.
Dining
7.0
The dining offers a good selection, though not as lavish as in other Swiss hotels. However, breakfast options are satisfactory.
Facilities
7.0
The facilities are adequate but may require some updates for a more modern feel.
Great location
Intrusive service
John
United States,
June
2023
7.4/10
The hotel offers a fantastic view of the Matterhorn from the rooms which are a good size for a traditional Swiss hotel, with plenty of cupboard space and hangers, a luxury bathroom, quality toiletries, and extra amenities like a fruit bowl, minibar, robes, and slippers. However, the decor seems dated with net curtains and subpar furnishings.
Rooms
8.0
The rooms were spacious and well-equipped with luxurious amenities, offering a fantastic view of the Matterhorn.
Service
7.0
The service was exceptional, with caring and positive staff who attended to my needs promptly. However, there were some discrepancies in billing at checkout.
Location
9.0
The hotel's location is wonderful, especially for those interested in skiing, being close to the main cable car ski station to Glacier Paradise and near the Trockener Steg chairlift. While not in the center, it is easily accessible via local transport.
Dining
7.0
The dining experience was a mix of limited options but with some excellent dishes, complemented by a breathtaking Matterhorn view during breakfast.
Facilities
6.0
The hotel provides necessary facilities for a comfortable stay, though some areas may need an update to match the overall quality of the property.
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